• Introduction
• Employment
• Services
• Description of Services
• Policies & Procedures
• Request Forms

Services

Types Of Service Location and Operating Hours How to Request Services Emergencies Priorities of Work

Who Can Request Services Routine Failures Work Order Request System

Types Of Service

Services are classified into two categories:

1. Physical Plant Services
2. Departmental Services

Physical Plant Services are directly related to the operation of the overall physical plant, and for which Plant Management receives budget allocations, as distinguished from services for departments and activities that receive special appropriations for these projects. Therefore, physical plant services are rendered by Plant Management staff without charge-backs to other budget units. Examples include:

1. The interior and exterior maintenance of structures considered permanent components of the campus. Generally speaking, such areas require no alterations, remodeling, or special refinishing if occupancy changes.
2. Maintenance and operation of utilities for general campus service (i.e., potable water treatment and distribution, sewage collection, heating, ventilating and air conditioning, electrical, natural gas, and telephone services).
3. Maintenance of special equipment necessary for general service to the College community (i.e., elevators, fire detection/alarm systems, locking hardware, and fire suppression systems.)
4. Maintenance of general campus walkways, roadways and grounds, including snow removal, trash removal and recycling programs.
5. Motor Pool Services.
6. Custodial Services.

Departmental Services are services rendered to departments and/or budget units that have received budget allocations, or a special institutional allocation. Examples include:

1. Minor alterations to buildings, structures, and specialized equipment assigned to departments or activities (whirlpools, universal gyms/exercise equipment, kilns, plate makers, computers, etc.)
2. Addition of special items such as laboratory equipment, venetian blinds, special lighting, additional electrical outlets, furniture, shelves, etc.
3. Moving of departmental furniture or equipment.
4. Changing of or rekeying locks in cases where mechanical installation is sound, but changes are desired by the department.
5. Paint for color changes, or at a time outside the regular College maintenance painting cycle.
6. Repairs to specialized equipment in research areas.

Location and Operating Hours  

The central office for the Plant Management Department is located in Building 70 on North College Drive. Regular service hours are from 7:30 AM to 4 PM Monday through Friday, except holidays. In emergency situations, services are routed through the Office of Stockton Police on a 24-hour basis (extension 4444 using campus phones or 911 using pay or private phones).

Who Can Request Services  

Requests for services may be initiated by students, faculty or staff. All Plant Management services are restricted to the areas and property of the College and its departments. Labor, materials and equipment cannot be used for private or personal benefit. Tools and vehicles cannot be used for anything other than official College business.

How To Request Services  

Physical plant services may be requested by calling the Plant Management Office at extension 4221 and submitting a work order request through the Maximo system. In emergencies, the Stockton Police Dispatcher should be called at extension 4444 using campus phones; call 911 using pay or private phones.

Departmental service requests must have prior approval by the department or budget unit head. Approved minor requests (under $1,000) can be processed through the work order request system. Major requests involving space alterations or changes to buildings, systems or grounds must be submitted first to the Office of Facilities Planning to be incorporated into the College's space budget which is compiled periodically. (See description of Departmental Services and section on Authorized Construction, Remodeling, Additions or Demolitions).

All work order requests will be reviewed and approved or denied by the Director of Plant Management or his designee.

Routine Failures  

Routine failures are normal, expected occurrences and should be reported as such. Examples are defective light bulbs or fluorescent tubes, broken windowpanes, broken classroom chairs, desks, etc. These can be reported by submitting a work order request through the Maximo system. Although Plant staff respond immediately to emergencies, they cannot usually interrupt work in progress for routine problems. These situations are prioritized and addressed in a scheduled manner.

Emergencies  

Emergency Numbers:
CAMPUS PHONES: Dial Extension 4444
PAY PHONES OR PRIVATE PHONES: Dial 911

When reporting an emergency, the nature and location of the problem must be described as precisely as possible to enable faster service.

Stockton Police will contact Plant staff immediately for the following types of emergencies: malfunction of a critical utility, a fire, broken pipes, power failures and equipment malfunctions that present imminent danger to life, limb, or property. Plant Management will render the situation to a safe status as quickly as possible. Repairs will be completed expeditiously. Whenever possible, each department or agency should be prepared to cope with emergencies using its own resources until appropriate personnel arrive.

Work Order Request System  

Plant Management uses a work order request system in its daily operations and receives and processes an average of 80 requests daily (more than 22,000 per year).

Work order requests are made through the Maximo system, which can be accessed through various links on the Stockton website.

In order to satisfy requests for services more effectively, all work orders must include legible and accurate descriptions with all relevant details, plans, sketches, etc. If the work is minor (less than $1,000) and of a departmental nature, the head of the requesting department should attach a letter of authorization (including accounts to be charged) to speed up the process. With this authorization, staff will perform the work and then bill the appropriate budget unit.

MAXIMO (Login)

Priorities of Work  

Generally, physical plant services take priority over departmental requests. In order to allocate time and personnel more effectively, each request is assigned a priority rating of #1, #2, #3, #4, #5, #6, or DS. A description follows:

EMG Emergency situation - Imminent danger to life, limb, or property. Personnel will be dispatched immediately. The situation will be rendered to a safe status, and necessary repairs will be completed as soon as possible.

URG Urgent. Do within 24 hours of issue date.

#1 Due 7 days following issue date.

#2 Due 14 days following issue date.

#3 Due by date requested.

#4 Due within 60-90 days.

#5 Awaiting funding.

#6 Completed; closed out.

DS Departmental service requests (not funded in the Plant Management budget allocation). These projects will be assigned in the order they are requested and funded unless circumstances dictate another approach. Once funding is cleared, Plant Management will endeavor to complete small tasks in 30 days from receipt of authorization to proceed. Large projects will usually require more time.